ORLAVENA Customer Guide

Frequently Asked Questions

Common questions about shopping with ORLAVENA.

What does ORLAVENA sell?

ORLAVENA focuses on fashion scarves, including printed styles, lightweight scarves, satin-inspired designs, shawls and seasonal accessories.

How can I contact ORLAVENA?

You can contact us at service@orlavena.com.

Where can I see available shipping options?

Available shipping information will be displayed during checkout where applicable.

Will tracking information be available?

Where tracking is available, tracking information may be provided after an order has been prepared for shipment.

Why might scarf colors look different on my screen?

Lighting, photography conditions, screen settings and fabric characteristics may affect how colors and textures appear digitally.

What should I do if my order arrives damaged or incorrect?

Please contact service@orlavena.com with your order information and details about the issue so it can be reviewed.

How do I request a return?

Please contact service@orlavena.com before returning any product so your request can be reviewed.

Where can I see available payment methods?

Available payment methods will be displayed at checkout.