Return & Refund Policy

This policy explains how return and refund requests relating to purchases from ORLAVENA are handled.

Return Requests

If you would like to request a return, please contact service@orlavena.com with your order information and the reason for your request. Eligibility may depend on the order details, product condition and applicable requirements.

Product Condition

Scarves submitted for return review should be maintained in appropriate condition and should include relevant packaging or components received with the order where applicable.

Damaged, Defective or Incorrect Items

If you believe an item arrived damaged, defective or different from what you ordered, please contact service@orlavena.com with your order information and supporting details so the issue can be reviewed.

Refunds

If a refund is approved, it will be processed using the applicable payment method. The time required for funds to appear may depend on the relevant payment provider or financial institution.

Return Address

Company Name: GOLDEN SUNNY CORPORATION LIMITED

Return Address: FLAT/RM 507-9 BLK A 5/F HI-TECH INDUSTRIAL CENTRE 5-21 PAK TIN PAR STREET TSUEN WAN NT HK

Email: service@orlavena.com

Please contact service@orlavena.com before returning any product.

Company Information

Store / Brand: ORLAVENA

Website: orlavena.com

Operated By / Company Name: GOLDEN SUNNY CORPORATION LIMITED

Email: service@orlavena.com

Registered Business Address: FLAT/RM 507-9 BLK A 5/F HI-TECH INDUSTRIAL CENTRE 5-21 PAK TIN PAR STREET TSUEN WAN NT HK